About the Role If you love building relationships, solving problems, and leading a team that directly impacts business growth, this role is for you. As the Team Lead Customer Success, you’ll ensure our customers get the best experience while managing a team that makes it all happen. What You’ll Do Lead and mentor the customer success team to drive satisfaction and retention Own the customer experience from onboarding to ongoing support Identify pain points, provide solutions, and ensure smooth operations Work cross-functionally to implement customer feedback and improve processes Preferred candidate profile 2+ years in Customer Success, Account Management, or a similar role Strong leadership, problem-solving, and communication skills Experience with CRM tools and customer engagement strategies A natural relationship builder who thrives on helping customers succeed

About the Role This is a high-energy role for someone who enjoys being on the ground, meeting people, and closing deals. Youll be the face of Zupain, bringing our services to businesses and helping them go digital. What You’ll Do Identify and connect with potential clients in your area Pitch and present Zupain’s offerings to business owners Build relationships, address concerns, and close deals Work closely with the internal team to ensure smooth onboarding. Who You Are 1-3 years of sales experience, preferably in e-commerce or SaaS Confident, persuasive, and great at building rapport Comfortable with field sales and client interactions.What’s in it for You? A performance-driven role with attractive incentives Opportunity to work in a fast-growing, impact-driven company Hands-on learning and career growth in sales and business development